Return & Exchange Policy

We are committed to providing you with high-quality items that meet your healthcare needs. However, we understand that there may be instances where you need to return or exchange a product. Please review our return and exchange policy below:

1. Eligibility for Return and Exchange:

   • Only unused and unopened medical products are eligible for return or exchange.

   • The product must be in its original packaging and condition.

2. Timeframe for Returns and Exchanges:

   • You have 30 days from the date of purchase to request a return or exchange.

   • After 30 days, we cannot accept returns or exchanges for any reason other than product defects covered by the warranty.

3. Return and Exchange Process:

   • To initiate a return or exchange, please contact our customer service department by email at customerservice@canhill.com. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which is essential for processing your request.

   • Please package the product securely, including all accessories and documentation originally provided.

   • Include the RMA number clearly on the outside of the shipping package to ensure proper identification and processing.

4. Refund and Exchange Procedure:

   • Once we receive the returned product and inspect it to ensure it meets the eligibility criteria, we will process your request accordingly.

   • If you are requesting a refund, the purchase price of the product (excluding any shipping and handling charges) will be reimbursed through the original payment method within [insert time frame, e.g., 5-7 business days].

   • If you are requesting an exchange, we will promptly ship the replacement product to the address provided during the return and exchange process. If there is a price difference between the original product and the replacement, you will either receive a refund or be required to pay the difference.

5. Non-Returnable and Non-Exchangeable Items:

   • For reasons of health and safety, certain medical products are non-returnable and non-exchangeable. These include but are not limited to:

     • Opened or used medical supplies.

     • Personal hygiene items (e.g., bandages, dressings) that have been removed from their original packaging.

     • Customized or made-to-order products.

     • Products with an expired shelf life or past their recommended usage date.

6. Product Defects and Warranty:

   • If you believe the product you received is defective, please contact our customer service department immediately. Defective items may be eligible for a warranty replacement or repair, subject to the terms and conditions of the product's warranty.

7. Shipping and Handling Costs:

   • Customers are responsible for all shipping and handling costs associated with returns and exchanges, unless the return is due to a product defect covered by the warranty.

8. Change of Mind:

   • We understand that sometimes situations change. However, returns and exchanges based on a change of mind will not be accepted.

9. Policy Amendments:

   • We reserve the right to modify this return and exchange policy at any time. Any changes will be posted on our website or communicated directly to customers.

By purchasing our medical products, you acknowledge and agree to abide by the terms and conditions of this return and exchange policy. If you have any questions or concerns, please don't hesitate to contact our customer service department for assistance.